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FAQ

1. Can I leave my vase, sculpture or fountain outside for the winter? 2. What to do with the products in winter? 3. Can I use antifreeze products or heaters to keep ice from forming? 4. Do fountains use much power? 5. Is there much spray from the fountains? 6. I live in an area with very lime-rich water and I am worried about scale build-up, what can I do about this? 7. What kind of maintenance does the pump need? 8. Do I have to connect my fountain to pipes to the water mains? 9. Are fountains difficult to assemble? 10. What should I know when assembling a fountain? 11. What to do if my fountain pump doesn’t work? 12. Why has the water in my fountain changed colour? 13. I’ve scratched my fountain, can it be repaired? 14. How do I clean my fountain?

1. Can I leave my vase, sculpture or fountain outside for the winter?
2. What to do with the products in winter?

The concrete compound includes additives that increase its elasticity. Some products are also reinforced with galvanized steel. But in spite of the additives and steel, all products must be winterized. Make sure no water remain in the sculptures, vases and fountains when temperatures start to fall below freezing, as this can cause cracks to form. Nor should any fountain pumps be left in freezing conditions for the winter. All sculptures, vases and fountains can withstand below freezing temperatures but must be covered to protect them from rain and snow. Use a plastic tarp or plywood for this, and make sure water can drain through the hole in the bottom. Make sure the cover is fastened securely and would not invite condensation or trap snow. Special moisture repellent products can be used to fight condensation. Smaller products should be taken inside for the winter.

3. Can I use antifreeze products or heaters to keep ice from forming?

No, antifreeze liquids may be harmful to any animals that drink from the fountain. Heaters cannot be relied on to keep all fountain components ice-free.

4. Do fountains use much power?

No, all our pumps, except the ones used for our very large fountains, use less energy than an ordinary incandescent light.

5. Is there much spray from the fountains?

Some have streams of water, others do not. Wind has an influence on streams, and can cause spray. In general, anytime water falls from above, there can be spray. But with merely flowing water, fountains will not give off spray and can even be used indoors – ask us about this if it’s important to you.

6. I live in an area with very lime-rich water and I am worried about scale build-up, what can I do about this

Use rainwater if you want to avoid limestone scale.

7. What kind of maintenance does the pump need?

At regular intervals (the frequency depends on the properties of the water used) the pump filter and working parts should be cleaned. This requirement is especially important in the case of equipment used outdoors. The filter, pump housing and rotor are easy to remove. Once the above parts are taken off, wash them all with tap water and make sure that no visible particles or dirt is left anywhere. Rinse the rotor socket as well. Then reassemble the device and it should be ready to use. Please note: If the fountain pump runs continuously, check the water level and water quality every day! If you see that the water level has dropped below the top of the pump housing, you will definitely need to add water or if it is not possible (in outside conditions) you should change the mount height of the pump. If you notice the water is cloudy or contains visible particles, change the water and clean the container (in the case of indoor use or an artificial body of water).We definitely advise performing the same operation when cleaning the pump. If you have removed the fountain pump, you should ideally have to keep the pump in a pail filled with water; this water should not be allowed to freeze. NOTE: Fountain pumps may not be operated dry. Do not let the pump freeze!

8. Do I have to connect my fountain to pipes to the water mains?

No, fountains have circulating water and do not need to be connected to the mains. From time to time, replenish water to replace losses due to evaporation and spray.

9. Are fountains difficult to assemble?

Anyone with basic skills can manage the assembly of smaller fountains, but larger ones may require more hands on deck. Fountains are usually not in one piece but consist of several parts and thus their weight is distributed into components. All fountains come with images of what they look like when assembled.

10. What should I know when assembling a fountain?

Statues, vases and fountains are to be placed on a smooth surface so that they would be stable and safe. Larger fountains require a poured concrete foundation and proper installation. As a fountain is comprised of many individual components, they must be levelled individually and suitable adhesive compounds must be used to fasten them in place. When installing fountains, make sure that you would install a hose as well in the proper sequence. We are prepared to provide instructions and advice for installation of fountains. Vases are relatively heavy and wide and they can be primarily installed on an even surface or paving stones. Make sure from time to time that the item is properly fixed in place. Smaller sculptures do not require such thorough installation procedures. Get a rough idea based on your yard and family where you will install the vase and how secure the installation should be for your needs. If water constantly splashes over the rim, the ground must have good drainage so that the fountain is not standing in water that will become ice in winter. And certainly do not place objects on surfaces that will sink upon becoming wet. Before switching on the pump, make sure the voltage from the mains matches the one on the equipment label. Be sure that the electrical socket you connect to is grounded. Use 30mA fault protection. Fountain pumps must not be operated in containers or bodies of water where people are present, to avoid dangerous electrical shock or voltage surges in case of malfunction. It is also prohibited to place hands, feet or other parts of the body in the container or water body in which the pump is being operated. The pumps may also be installed into outside bodies of water, but since these pumps have just a 1.5-3 m power cable, it must likely be extended. Don’t use conventional extension cords to do this! Only a shrink-wrapped hermetic cable connector set may be used to extend the cable. To extend the cord, use only a waterproof electrical cable. Remove the plug from the original cable. Do not cut the original cable close to the pump! The pumps must be installed in the bottom of the container or water body on a stable horizontal surface. Do not install the pump in the immediate vicinity of a muddy or sandy bottom. Particles will quickly damage the operating elements. Install the pump on a secure horizontal surface completely underwater, making sure that the greatest allowable submerge depth is a maximum of 1 m. When the pump is switched on, the pump must be completely underwater. The pump intake end must be turned to open position. Connect a nozzle or hose to the pump outlet and turn it on. Make sure that after 30 sec. all of the air has been bled out of the pump (water with no air bubbles is exiting the hose or nozzle). Avoid dry operation of the pump (without water). To operate, the pump requires water (without mechanical additives). The temperature of the water used must be between +4oC – +35oC. If you set the pump indoors, fill a bath or vessel with water before use so that the pump housing would be completely covered by water. Then connect the hose to the device. Please note: These pumps can be operated only on 220-230 single-phase household current.

11. What to do if my fountain pump doesn’t work?

Check if the pump plug is connected to power. If you hear the pump working but no water is flowing, first try switching off the motor and then turning it on again – perhaps an air bubble is inside the pump and the water can’t make it into the pump. If it doesn’t work, check all hoses and filters to make sure nothing is clogged. If the pump does not work at all and makes no sound and there is no sign of life, the motor will need to be replaced.

12. Why has the water in my fountain changed colour?

It’s normal for the water to change colour and become greener as algae start growing in the water. To avoid this or reduce this, an algae growth inhibitor should be added to the fountain.

13. I’ve scratched my fountain, can it be repaired?

Yes, use Hansa Sokkel paint or other weather-proof paint meant for concrete.

14. How do I clean my fountain?

Prevention is better than a cure: use rainwater to prevent scale formation. Use an algae growth inhibiting product to keep water from getting stagnant and foul and leaving stains on the fountain.